Terms of Sale & Refunds

Last updated: October 30, 2026. These terms apply when you buy from naturaloasisdayspa.com. Natural Oasis Day Spa, 1115 Vidal Street, White Rock, BC · (604) 541-2543 · relax@naturaloasisdayspa.com

Buying online

Treatments bought online are prepaid vouchers. Prices are in Canadian dollars and GST is added at checkout. Payment is handled on Square's secure checkout, and Square emails your receipt. We never see your card details.

Your voucher can be used from the day you buy it. Call (604) 541-2543 or send a request online to choose your appointment. Booking depends on availability.

Vouchers and gift cards

• No expiry and no fees. Vouchers and gift cards never expire, and we don't charge fees on them.
• Price changes. A voucher for a named treatment covers that treatment even if its price goes up later.
• If a treatment is discontinued, you can use the amount you paid toward any other service.
• Lost vouchers. Contact us and we'll look up your purchase and reissue your voucher free of charge. eGift cards are reissued through Square.
• Gifts. A voucher or gift card can be used by the person it was given to.
• Gift cards and vouchers can't be exchanged for cash, except where the law requires it.

Refunds

Vouchers and gift cards are non-refundable. This does not limit any right you have under British Columbia law, including the Business Practices and Consumer Protection Act. Where the law gives you a right to cancel or to a refund, we will honour it.

If you're unhappy with a treatment, please tell us within a few days so we can try to make it right.

Cancellations and missed appointments

• Please give at least 48 hours' notice to cancel or change an appointment.
• If you cancel with less than 48 hours' notice, or miss your appointment, the full price of the treatment is charged.
• For a prepaid voucher or gift card, this means the voucher is used or the amount is deducted from the balance. Otherwise, payment is due before your next booking.

Your health and safety

Please tell us about allergies, injuries, medical conditions or pregnancy before your treatment. We may adjust or decline a treatment if it isn't suitable for you.

Our treatments are for relaxation and personal care. They are not medical treatment and don't replace advice from a health professional. Our massages are spa massages. They are not provided by Registered Massage Therapists, so they may not be covered by extended health insurance. Results of skin and body treatments vary from person to person.

Questions

These terms are governed by the laws of British Columbia. If you have a question or concern, contact us and we'll do our best to help.